call centre is hiring
Join our winning team today! Apply now!!! Call Centre Agent Hiring
Job Opportunity: Call Centre Agent
Position Type: Full-time
An exceptional career prospect awaits! We are thrilled to announce an opening for a Call Centre Agent.
Role Overview:
In this role, you’ll excel at delivering professional and customer-focused call support.
Key Responsibilities:
Answer incoming calls courteously within defined SLA.
Skillfully manage cases efficiently, adhering to appropriate timeframes.
Offer personalized customer service, catering to individual client needs.
Ensure meticulous documentation of calls on the Dreamtec system.
Possess a clear grasp of corporate client policies, systems, and protocols.
Swiftly identify and escalate issues to supervisors.
Monitor and mitigate call avoidance, fraudulent activities, and misconduct.
Flexibility to work shifts and overtime when necessary.
Determine client eligibility by aligning information with product requisites.
Desired Behavioral Competencies:
Strong verbal and written communication skills.
Proficiency in phone etiquette.
Active listening capabilities.
Exceptional people skills with a customer-centric approach.
Remarkable attention to detail, even under pressure.
Requirements:
Matriculation qualification, preferably.
A minimum of 2 years’ experience in same environment.
Proficiency in Microsoft Office suite.
Familiarity with Dreamtec system is advantageous.
If you’re ready to contribute your talents to a dynamic team and provide outstanding customer support, seize this opportunity.
