Bartender
Bartender – Protea Hotel Fire & Ice Melrose Arch
Job Number: 23158298
Job Category: Food and Beverage & Culinary
Schedule: Full-Time
Located Remotely: No
Relocation: No
Position Type: Non-Management
POSITION SUMMARY:
At Protea Hotel Fire & Ice Melrose Arch, we are seeking an enthusiastic Bartender to join our Food and Beverage team. In this role, you will be responsible for preparing drink orders for our valued guests, adhering to specified recipes and utilizing measuring systems. Your duties will extend to the issuance, opening, and serving of wine and champagne bottles. Maintaining the cleanliness and condition of the bar, bar unit, tables, and tools will also be a critical part of your role. Additionally, you will prepare fresh garnishes for drinks, stock ice, glassware, and paper supplies, and assist with the transportation of supplies to the bar setup area. Your responsibilities will further encompass washing soiled glassware, removing used wares from bar tops and tables, and placing them in designated areas.
You will play a pivotal role in anticipating and communicating replenishment needs, processing various payment methods, and counting the bank at the end of your shift. Completing designated cashier reports, resolving any discrepancies, dropping off receipts, and securing the bank will also be part of your responsibilities. Ensuring the secure storage of liquors, beers, wines, coolers, cabinets, and storage areas is vital, as is completing closing duties.
CRITICAL TASKS:
Safety and Security:
Report work-related accidents or injuries immediately to the manager or supervisor. Follow company and department safety and security policies and procedures to maintain a clean, safe, and secure environment. Employ proper equipment usage, wear appropriate personal protective clothing (PPE), and utilize correct lifting procedures to avoid injury.
Identify and correct unsafe work procedures or conditions, reporting them to management and security/safety personnel. Comply with policies and procedures for the safe operation and storage of tools, equipment, and machines. Maintain awareness of undesirable individuals on the property premises. Adhere to property-specific procedures for handling emergency situations, including evacuations, medical emergencies, and natural disasters.
Policies and Procedures:
Safeguard the privacy and security of guests and coworkers. Abide by company and department policies and procedures. Ensure that your uniform, nametag, and personal appearance meet cleanliness, hygiene, professionalism, and company policy standards.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Maintain the confidentiality of proprietary materials and information. Perform other reasonable job duties as requested by supervisors.
Guest Relations:
Welcome and acknowledge every guest with a warm smile, eye contact, and a friendly verbal greeting, using the guest’s name whenever possible. Actively listen and respond positively to guest questions, concerns, and requests, employing brand or property-specific processes to resolve issues, delight guests, and build trust.
Address guest service needs professionally, positively, and promptly. Anticipate guest service needs, asking questions to better understand their requirements and observing/listening to guest preferences, acting on them whenever possible.
Express genuine appreciation to guests and provide a heartfelt farewell. Assist individuals with disabilities, including visually, hearing, or physically impaired individuals, as required, within established guidelines (e.g., escorting when requested, using verbal explanations, writing directions, moving objects, offering access to Braille or TDD phones).
Provide assistance to other employees to ensure appropriate coverage and prompt guest service. Engage guests in conversations about their stay, property services, and local attractions/offerings.
Communication: Communicate clearly, appropriately, and professionally with guests and coworkers, using proper language.
Working with Others:
Support and treat all coworkers with dignity and respect. Foster positive and productive working relationships with other employees and departments. Partner with and assist others to promote a teamwork-oriented environment and achieve common goals.
Quality Assurance/Quality Improvement: Comply with quality assurance expectations and standards.
Physical Tasks:
Read and visually verify information in various formats, including small print. Stand, sit, or walk for an extended period or an entire work shift. Independently move, lift, carry, push, pull, and position objects weighing less than or equal to 50 pounds.
Grasp, turn, and manipulate objects of different sizes and weights, requiring fine motor skills and hand-eye coordination. Navigate narrow, confined, or elevated spaces. Maneuver across sloping, uneven, or slippery surfaces. Ascend and descend stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by supervisors.
General Food and Beverage Services:
Follow appropriate procedures for serving alcohol, including TIPs (Training for Intervention Procedures) and CARE (Control Alcohol Risks Effectively). Maintain cleanliness of work areas throughout the day, following clean-as-you-go procedures.
Offer assistance to your department and others when necessary to ensure optimal guest service. Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
Assists Management:
Communicate with guests, other employees, or departments to ensure that guest needs are met.
Greeting and Seating: Thank each guest upon departure
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