Call Centre Agent
Call Centre Agent Job Post
Position: Call Centre Agent
Job Type: Permanent
Reference Number: MOT230908-1
About Europcar:
Europcar is a leader in car rental services, dedicated to providing competitive rates and exceptional customer service that aligns with our “Moving your Way” philosophy. We are currently seeking a Call Centre Agent to join our team in Bruma. This role is perfect for individuals who take pride in serving others, thrive under pressure, and are driven to consistently provide exceptional service to our valued customers.
Covid-19 Vaccination Statement:
At Motus Retail and Rental, we prioritize the health and safety of our employees and the community. COVID-19 vaccination is a critical part of our commitment to stopping the spread of the virus. Vaccination not only protects employees by reducing the risk of infection but also contributes to population immunity. Therefore, we strongly encourage vaccinated candidates to apply for this position.
Position Overview:
As a Call Centre Agent at Europcar, your primary responsibility is to identify customer needs, exceed their expectations, and promote our services effectively. You will play a crucial role in maintaining business growth through professional interactions and delivering exceptional service to booking agents and customers.
Key Responsibilities:
Your duties as a Call Centre Agent will include:
Customer Service Excellence: Demonstrate a high level of customer service in all interactions with customers. Quotations and Reservations: Process domestic and international car rental quotations and reservations. Product Knowledge: Maintain up-to-date knowledge of products, services, promotions, terms and conditions, rental policies, and other relevant information.
Sales Maximization: Maximize opportunities to sell rental products and services, using up-selling techniques to achieve departmental targets and goals. General Information: Provide information distribution and after-sales service.
Conflict Resolution: Effectively resolve customer conflicts and issues. Record Keeping: Maintain accurate records of customer interactions and transactions. Internal Collaboration: Collaborate with internal departments to ensure seamless service delivery.
Qualifications and Experience:
To be successful in this role, you should have:
Minimum Experience: 1-2 years of Customer Service/Call Centre experience. Minimum Qualification: NQF level 4 (Matric or equivalent). Computer Skills: Proficiency in computer applications, particularly Excel and Outlook.
Skills and Personal Attributes:
We are looking for candidates with the following competencies and attributes:
Competencies:
Communication: Excellent communication skills, including active listening and rapport-building. Needs Analysis: Ability to effectively analyze customer needs. Customer Service: Strong customer service orientation. Sales Skills: Effective selling skills, including persuasion and upselling.
Discipline: Compliance with rules and procedures. Adaptability: Ability to learn quickly and embrace change. Attention to Detail: Accurate and attentive to details. Time Management: Effective time management skills. Patience and Tolerance: Ability to display patience and tolerance, especially in challenging situations.
Personal Attributes:
Customer-Centric: A strong focus on providing exceptional customer service. Consistency: Consistency in applying skills, knowledge, attitude, and talents. Target-Oriented: Goal-driven and focused on achieving targets. Team Player: Collaborative and works well in a team.
Observant: Keen observation skills. Resilience: Ability to work under pressure and meet performance measurements. Positive Attitude: A positive and proactive approach to tasks. Integrity: Commitment to ethical behavior Self-Motivation: Self-driven and motivated to excel. Self-Confidence: Confidence in your abilities.
How to Apply:
If you are a customer-focused individual with the necessary experience and attributes to excel as a Call Centre Agent at Europcar, we encourage you to apply. To be considered for this role, please submit your application by the closing date. If your application is short-listed, you will be contacted for an interview. If you do not receive an interview invitation within three weeks of the closing date, please consider your application unsuccessful.
Join us at Europcar and be part of a team that values excellence in customer service and prioritizes the health and safety of its employees and customers through vaccination. We look forward to receiving your application and potentially welcoming you to our team as a valued Call Centre Agent. Don’t miss this opportunity to contribute to our commitment to “Moving your Way.” Apply today!
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