FlySafair – Customer Care Agent Job Post

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FlySafair – Customer Care Agent Job Post

Position: Customer Care Agent

Reference Number: JHB000792

Department: Passenger Services

Salary: Market Related

About FlySafair:

Safair Operations, operating under the well-known brand FlySafair, is a leading airline in South Africa with a commitment to delivering exceptional service and ensuring passenger satisfaction. We are currently seeking a dedicated Customer Care Agent to join our team at Lanseria International Airport. The successful candidate will report to the Airport Manager and play a crucial role in ensuring a smooth and pleasant travel experience for our passengers.

Key Responsibilities:

As a Customer Care Agent at FlySafair, your primary responsibilities will include:

Passenger Assistance: Assist passengers with ticket sales, bookings, and flight changes. Explain rules, terms and conditions, regulations, and procedures as required to ensure a seamless booking and travel experience.

Flight Management: Manage flight delays and cancellations efficiently, keeping passengers informed and providing solutions to minimize disruptions. Confidentiality: Handle and safeguard confidential passenger information in compliance with privacy and data protection regulations.

Requirements:

To be successful in this role, you should meet the following requirements:

Education: Grade 12 (Matric) or equivalent qualification. Aviation Experience: Prior experience in airport operations and ticket sales within an aviation concern is essential. Language Skills: Excellent written and verbal command of the English language, including proper phone etiquette.

Computer Proficiency: Good knowledge and understanding of computer systems and Microsoft Office applications (Word, Excel, and Outlook). Background Check: No criminal or credit record that may impact employment. Availability: Willingness to work on weekends, public holidays, and flexible hours and shifts as required. Transport: Own transport would be an advantage.

Personal Attributes:

We are seeking candidates with the following personal attributes:

Punctuality: Reliable and punctual in all duties and responsibilities. Customer Service: An excellent understanding of delivering exceptional customer service. Patience and Assertiveness: Possesses a high degree of patience and the ability to assertively resolve customer issues.

Conflict Resolution: Strong conflict resolution skills to handle challenging situations effectively. Trustworthiness: Demonstrates trustworthiness and professionalism, especially when dealing with confidential information.

Time Management: Impeccable time management skills and the ability to work well under pressure. Flexibility: Willingness to work longer hours, including additional shifts as required.

Focus: Remains focused and composed when handling objections or challenging situations. Customer-Centric: A strong customer-focused and service-oriented mindset.

Application Guideline:

If you believe you meet the qualifications and personal attributes outlined above and are ready to contribute to our commitment to passenger satisfaction and operational excellence, we encourage you to apply. To apply, please follow these guidelines:

Suitable qualified candidates are invited to complete the prescribed form available on our career site: [APPLY HERE]
Note that we will not accept external email applications.

Application Deadline:

The closing date for applications is October 14, 2023. Please ensure that your application is submitted before this date.

Feedback:

While we appreciate all applications, please note that only shortlisted candidates will be contacted for an interview. If you do not receive an invitation to attend an interview within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves the Right:

FlySafair reserves the right to:

Not proceed with this vacancy.
Appoint selected candidates based on its operational requirements.

Reference Number: JHB000792

Join us at FlySafair and be part of a team that values passenger satisfaction, professionalism, and operational efficiency. We look forward to receiving your application and potentially welcoming you as a valuable member of our Customer Care Agent team. Your dedication and commitment will contribute to our mission of ensuring passengers “FlySafair” with confidence and comfort. Don’t miss this opportunity to join our dynamic team. Apply today!