Job Opportunity: Consultant, Cash (Level 1)
Position Overview
We are seeking a dedicated and detail-oriented individual to join our team as a Consultant, Cash (Level 1) in the Personal & Private Banking segment. This full-time position is located in Kathu, Northern Cape, and will play a crucial role in providing exceptional service to our walk-in customers. As a Consultant, you will handle various cash and card-related inquiries, including transactions at tellers, ATMs, and MoneyGram services. This position is ideal for someone who is passionate about customer service and has a keen understanding of banking processes.
Key Responsibilities
In this role, your primary responsibility will be to interact with customers as they arrive at the branch, addressing their needs and ensuring that their requests are handled efficiently. You will take on a variety of tasks related to cash and card services, including Customer Interaction: Engage with walk-in customers to understand their requirements related to cash transactions, card services, and MoneyGram services. Your ability to listen actively and assess their needs accurately will be key to delivering excellent service. Transaction Processing: Facilitate smooth transactions at the teller, ensuring that all processes are completed accurately and in compliance with bank policies. Your attention to detail will help minimize errors and enhance customer satisfaction. ATM Support: Assist customers with any issues related to ATMs, including withdrawals, deposits, and card-related inquiries. Your technical understanding of these machines will be beneficial in resolving customer concerns swiftly.
Financial Offerings: Be knowledgeable about the bank’s financial products and services, enabling you to provide customers with relevant information and guidance that aligns with their needs.
Experience Required
To be successful in this role, candidates should possess the following qualifications and experience:
Educational Background: A minimum qualification of NQF Level 5, which is aligned with FAIS requirements. This educational background provides a strong foundation for understanding the banking sector and its regulations. Relevant Experience: A minimum of 1-2 years of experience in client coverage, specifically within personal and private banking. Previous branch banking experience is essential, as it will give you a clear understanding of the policies and procedures related to teller operations, bulk cash handling, and ATM functions.
Legal Knowledge: Familiarity with the legal aspects surrounding cash handling is crucial. Understanding these regulations will help ensure compliance and build trust with customers. Interdepartmental Knowledge: An understanding of the functions of other departments within the branch will enable you to assist customers more effectively and improve overall service delivery.
Behavioral Competencies
To excel in this position, the following behavioral competencies are highly valued:
Adopting Practical Approaches: We seek individuals who can think critically and adopt practical solutions to customer inquiries, ensuring a positive experience. Articulating Information: Effective communication is essential. You should be able to convey information clearly and concisely, making it easy for customers to understand their options.
Examining Information: A keen eye for detail will help you accurately assess customer needs and deliver appropriate solutions. Exploring Possibilities: We encourage creativity and innovation in problem-solving. Your ability to explore various options will enhance the customer experience. Following Procedures: Adhering to established protocols is vital in maintaining compliance and ensuring that customers receive consistent and reliable service.
Technical Competencies
Candidates should also demonstrate strong technical competencies, including:
Application & Submission Verification: Proficiency in verifying customer applications and submissions in accordance with banking policies is essential. Banking Processes & Procedures: A thorough understanding of banking operations will enable you to assist customers effectively and efficiently. Customer Acceptance & Review: Experience in conducting thorough customer reviews ensures proper compliance with regulations and enhances customer trust.
Customer Understanding & Product Knowledge: A deep understanding of banking products and services will enable you to provide informed recommendations to customers, addressing their needs effectively. Processing Skills: Strong transaction processing abilities are crucial for managing cash-related transactions quickly and accurately.
Why Join Us?
Working with us offers you the opportunity to be part of a dynamic team committed to excellence in customer service. You will receive comprehensive training and ongoing support to enhance your skills and knowledge in the banking sector. Additionally, we prioritize professional development and provide avenues for career advancement within the organization.
If you are a motivated individual with a passion for customer service and a solid understanding of banking operations, we invite you to apply for the Consultant, Cash (Level 1) position. This role is a fantastic opportunity to grow your career in the banking sector while making a positive impact on our customers’ experiences.
We look forward to welcoming a new team member who shares our commitment to delivering outstanding service. Apply today and take the next step in your career!
Application Instructions: Please submit your CV and cover letter outlining your relevant experience and qualifications. We are excited to learn more about how you can contribute to our team!
Join us in our mission to provide exceptional banking services while empowering our customers to achieve their financial goals!
