Assistant/Cashier
Job Title: Shop Assistant/Cashier (P27)
Department: Operations – Stores
Are you a dynamic, customer-focused individual looking for an opportunity to excel in a fast-paced retail environment? If you are highly motivated, passionate about delivering excellent service, and have the energy and drive to succeed in retail, the P27 Shop Assistant/Cashier position could be the perfect role for you. This role plays a critical part in providing an exceptional shopping experience for customers through effective stock management, merchandising, and handling of transactions. It’s also an ideal entry point for anyone looking to build and grow a career in the retail industry.
Purpose of the Role:
The primary goal of the Shop Assistant/Cashier (P27) is to contribute to a world-class customer shopping experience. This is achieved by ensuring efficient stock replenishment, maintaining neat and attractive merchandising, handling transactions at till points with accuracy, and adhering to housekeeping standards. By offering high-quality customer service, you will help create a welcoming and positive atmosphere for shoppers, ultimately driving store performance and customer satisfaction.
Key Responsibilities:
As a Shop Assistant/Cashier (P27), you will take on a variety of important tasks and responsibilities to ensure the smooth running of the store. Your day-to-day duties will involve customer service, cashier functions, merchandising, and risk management.
Customer Service: Delivering Exceptional Experiences
One of your most important duties will be providing excellent customer service to enhance the shopping experience. You will be responsible for assisting customers in finding the products they need and ensuring they feel valued and attended to throughout their shopping journey.
Assist shoppers in locating products, providing product information, and guiding them as they navigate the store. Handle customer queries and complaints efficiently, ensuring that all issues are resolved quickly and to the customer’s satisfaction.
Create a warm, welcoming environment where customers feel appreciated and respected.
Cashier Duties: Processing Transactions with Accuracy
In this role, you will also handle cashier responsibilities, ensuring that all transactions are processed accurately and efficiently. You will engage with customers at the till point, providing them with prompt and courteous service during payment transactions.
Process cash and card payments swiftly and with accuracy, ensuring the till is balanced at the end of each shift. Manage Lay-Bys, refunds, and exchanges in line with company policies, keeping customers informed of the process. Report any discrepancies or issues with transactions to your supervisor, maintaining transparency and accountability. Till balancing: Ensure that the till is correctly balanced at the start and end of each shift.
Merchandising: Ensuring an Attractive Sales Floor
As part of the store team, you will be involved in merchandising duties to ensure the store is well-stocked, neat, and appealing to customers. Stock Replenishment: Ensure that stock levels on the sales floor are consistently maintained. This involves restocking products promptly and ensuring that popular items are readily available. Product Presentation: Make sure that all products are priced correctly and displayed attractively according to company guidelines. You will also assist in maintaining visual merchandising standards to create an inviting shopping environment.
Housekeeping: Keep the store tidy and organized. This includes making sure that shelves, displays, and aisles are neat and free of clutter. Promotion Awareness: Stay up to date with current promotions, sales, and offers, ensuring that customers are informed and that promotional displays are well-maintained.
Risk Management: Safeguarding Store Operations
Risk management is another key component of the role. You will be tasked with ensuring that the store adheres to company policies and is vigilant about potential risks, such as theft or fraudulent activity. Product Tagging: Make sure that all products are tagged in accordance with company policy to prevent theft and loss. Stock Takes: Participate in regular stock takes to maintain accurate inventory records and minimize discrepancies.
Security Awareness: Be alert and observant on the sales floor, looking out for any suspicious activity such as shoplifting or fraud. If you notice anything unusual, report it immediately to store management. Compliance: Ensure that the store operates in accordance with company policies and legal requirements.
Living Ackermans’ Values: Commitment to Excellence
As part of the Ackermans team, you will be expected to consistently embody the company’s core values. These include maintaining a customer-first approach, adhering to all store policies and procedures, and contributing positively to the team.
Follow all company policies and procedures, including those related to customer service, safety, and sales. Contribute to a positive work environment, supporting colleagues and sharing in the store’s success. Always present a professional and friendly demeanor, as you will represent the company in your interactions with customers and colleagues alike.
Knowledge, Skills, and Experience Required:
The Shop Assistant/Cashier (P27) position requires a blend of interpersonal, organizational, and technical skills to be successful. While some of these may be developed on the job, having a strong foundation will help you thrive in this role.
Excellent Customer Service Skills: You must have a passion for helping customers and providing an exceptional shopping experience. Being able to listen, understand their needs, and respond effectively is essential. Communication Skills: Fluency in English is a must, and the ability to speak additional languages is highly advantageous in this role.
Tenacity and Resilience: Working in retail can be demanding, particularly during peak seasons, so the ability to stay motivated and persevere under pressure is important. High Energy Levels: This is a fast-paced environment that requires energy and enthusiasm, especially when dealing with customers and managing multiple tasks. Motivated and Target-Driven: You should be self-motivated and focused on achieving sales and customer service targets.
Experience:
Retail Experience: Previous experience in a retail environment is highly advantageous but not mandatory. Experience with cashier duties, stock replenishment, or customer service is a plus.
Why Join Us?
The P27 Shop Assistant/Cashier role offers a unique opportunity to gain hands-on experience in a fast-paced retail setting, where no two days are the same. You will be part of a dynamic team, working together to deliver excellent service and ensure the smooth operation of the store. If you are looking for a role that offers personal growth, skill development, and the chance to contribute to a well-loved retail brand, this position is for you.
