2. APPLY NOW CALL CENTRE AGENT: INDIVIDUAL LIFE – DIS-CHEM LIFE

JOB OVERVIEW

Dis-Chem Life is inviting motivated, customer-focused, and results-driven individuals to apply for the position of Call Centre Agent: Individual Life. This is a permanent employment opportunity within the company’s Call Centre Individual Life business unit, offering candidates the chance to develop their sales careers in the insurance industry.

The successful candidate will be responsible for promoting and selling Dis-Chem Life insurance products through inbound and outbound telephone calls. The role requires an individual who can communicate confidently, understand customer needs, explain available products, and guide potential clients through the application process.

As a Call Centre Sales Agent, you will play an important role in building positive customer relationships and generating new business. You will be expected to provide professional assistance, respond to customer concerns, address objections, and recommend suitable products based on customers’ needs.

This position is particularly suited to individuals who enjoy working towards sales targets and are motivated by performance-based rewards. Candidates should be comfortable working in a fast-paced environment where productivity, customer satisfaction, regulatory compliance, and sales performance are important measures of success.

POSITION DETAILS

Company: Dis-Chem Life
Job Title: Call Centre Agent – Individual Life
Employment Type: Permanent
Division: Chief Operating Officer (COO)
Business Unit: Call Centre Individual Life
Industry: Insurance
Functional Area: Sales
Experience Level: Entry Level
Salary: Basic salary plus uncapped commission for top performers
Work Arrangement: Office-based, with reliable transport required

KEY RESPONSIBILITIES

The successful applicant will contribute to the company’s sales objectives by engaging prospective customers, explaining insurance products, and converting suitable leads into completed sales.

1. TELEPHONE SALES

Conduct inbound and outbound calls to introduce and sell Dis-Chem Life products to potential customers. Communicate product information clearly and professionally, helping customers understand the available options and the benefits relevant to their circumstances.

2. CUSTOMER NEEDS ASSESSMENT

Establish rapport with customers and use effective questioning and listening skills to understand their requirements. Recommend appropriate products based on the information provided, ensuring that conversations remain customer-focused and that product explanations are accurate.

3. LEAD MANAGEMENT AND CONVERSION

Work with both warm and cold leads obtained through the company’s database and business partners. Follow up on prospective customers, maintain productive conversations, address questions, and guide interested individuals through the relevant sign-up procedures.

4. OBJECTION HANDLING AND CLOSING SALES

Respond professionally to customer concerns and objections. Explain relevant product information, clarify misunderstandings, and help customers make informed decisions without using misleading or inappropriate sales practices. The agent must be able to move suitable sales opportunities towards completion confidently.

5. SALES TARGETS AND PERFORMANCE

Work towards achieving daily, weekly, and monthly sales targets. Monitor individual performance against established key performance indicators (KPIs) and apply feedback from supervisors to improve sales effectiveness, productivity, and customer interactions.

6. CUSTOMER RECORDS AND ADMINISTRATION

Record customer interactions accurately in the company’s customer relationship management (CRM) systems. Ensure that relevant information is updated, sales activities are documented, and records are maintained in accordance with internal procedures.

7. COMPLIANCE AND PROFESSIONAL CONDUCT

Follow applicable insurance regulations, sales requirements, and company policies. Represent Dis-Chem Life professionally during every customer interaction, maintaining appropriate standards of honesty, confidentiality, and customer service.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

Applicants must meet the essential educational and experience requirements to be considered for this position.

The minimum requirements include:

• A Matric certificate or Grade 12 qualification.
• At least one to two years of experience in a call centre sales environment.
• A demonstrated history of achieving sales targets and meeting performance indicators.
• Strong verbal communication and telephone sales skills.
• The ability to work with both warm and cold leads.
• Computer literacy and familiarity with CRM systems.
• A clear credit and criminal record.
• Willingness to work weekends when required.
• Reliable transport to and from the workplace.

Previous experience in life insurance sales would be beneficial because it can help candidates understand insurance products, customer requirements, and the sales process.

Applicants who hold an RE5 certification or a Certificate of Proficiency (COB) will have an additional advantage. These qualifications are listed as advantageous rather than essential in the supplied vacancy information.

SKILLS AND PERSONAL ATTRIBUTES

Dis-Chem Life is looking for candidates who combine strong sales abilities with a professional approach to customer service.

The ideal applicant should demonstrate the following qualities:

Excellent communication: Ability to explain products clearly and maintain engaging telephone conversations. Persuasion and negotiation: Confidence in presenting suitable solutions and addressing customer objections professionally. Active listening: Ability to understand customer concerns and identify their requirements. Resilience: Willingness to remain motivated when dealing with rejection, challenging conversations, or demanding sales targets.

Results orientation: Commitment to achieving sales objectives and improving individual performance. Teamwork: Ability to collaborate with colleagues and contribute to a positive working environment. Adaptability: Readiness to work in a high-volume call centre where priorities and customer needs may change throughout the day.

SALARY, BENEFITS AND CAREER DEVELOPMENT

Dis-Chem Life offers a competitive basic salary together with uncapped commission, providing high-performing sales agents with the opportunity to increase their earnings through successful sales. Additional benefits include paid training, ongoing sales development, access to leads from the Dis-Chem Life database and business partners, and a supportive team environment that recognizes performance. The company also offers opportunities for internal career growth, making this position suitable for individuals who want to strengthen their sales experience and pursue further development within the organization.

APPLY

Candidates who meet the requirements and have a strong interest in telephone sales and the insurance industry are encouraged to apply.