3.RETURNS CLERK JOB VACANCY – SHOPRITE GROUP APPLY NOW

JOB OVERVIEW

Transpharm, part of the Shoprite Group, is inviting suitably qualified and detail-oriented individuals to apply for the position of Returns Clerk. This is a full-time opportunity for a candidate with an interest in warehouse operations, inventory control, pharmaceutical stock management, and administrative duties.

The successful applicant will be responsible for receiving, inspecting, recording, and processing returned pharmaceutical stock. This includes identifying damaged, expired, short-dated, or incorrectly supplied products and ensuring that discrepancies are reported and investigated according to established procedures.

The position plays an important role in maintaining accurate inventory records and ensuring that returned products are handled appropriately. The successful candidate will work closely with the Controller, Buyers, suppliers, customers, and warehouse personnel to resolve stock-related queries and coordinate the return of goods where necessary.

Applicants should have strong organisational skills, good communication abilities, and a commitment to accuracy. Previous warehouse experience will be advantageous, particularly for candidates familiar with stock control, warehouse safety procedures, inventory systems, and the handling of pharmaceutical products.

POSITION DETAILS

Company: Transpharm
Parent Group: Shoprite Group
Job Title: Returns Clerk
Reference Number: SHO261020-8
Employment Type: Full-time
Industry: Pharmaceutical

KEY DUTIES AND RESPONSIBILITIES

The Returns Clerk will support warehouse operations by ensuring that returned merchandise is processed accurately, documented correctly, and handled according to the company’s standard operating procedures.

1. RECEIVING AND INSPECTING RETURNED STOCK

Receive returned products from customers or internal warehouse locations. Verify the accompanying documentation and check that the quantities and product details correspond with the information provided. Inspect returned stock for visible damage, expiry dates, short-dated products, and other discrepancies. Any irregularities identified during the inspection process must be reported promptly to the Controller for further investigation and appropriate action.

2. STOCK CONTROL AND DISCREPANCY MANAGEMENT

Investigate inventory discrepancies and stock-related problems to establish the cause of each issue. Follow the company’s established procedures when processing adjustments, resolving differences, and updating stock records. Maintain accurate documentation throughout the process to support effective inventory management and ensure that stock movements can be properly tracked.

3. RETURNS ADMINISTRATION AND RECORD-KEEPING

Prepare, maintain, and organize the documentation associated with returned goods. Ensure that stock receipts, adjustments, complaints, and other relevant transactions are recorded accurately in the appropriate systems. The successful candidate must follow standard operating procedures and ensure that all administrative records are complete, accessible, and properly maintained.

4. SUPPLIER AND CUSTOMER COMMUNICATION

Communicate professionally with customers and suppliers by telephone and email regarding returns, stock discrepancies, and product-related queries. Follow up on outstanding enquiries and assist with resolving logged complaints. The Returns Clerk must provide accurate information, maintain appropriate records of communications, and refer complex matters to the relevant supervisor when necessary.

5. BATCH RECALLS AND STOCK ADJUSTMENTS

Carry out instructions issued by the Controller or Buyer regarding batch recalls and stock adjustments. Ensure that the required documentation is completed and that the relevant stock is handled according to the company’s procedures. Because the position involves pharmaceutical products, careful attention to product identification, traceability, and established handling requirements is important.

6. SUPPLIER RETURNS AND STOCK COLLECTIONS

Coordinate the collection or upliftment of returned stock by suppliers. Assist with the arrangements necessary to ensure that products are prepared and documented correctly before collection. The employee may also assist general workers with related duties to support the smooth movement and handling of returned merchandise.

7. COMPLAINT INVESTIGATION

Investigate product complaints and stock-related concerns thoroughly. Work with supervisors, suppliers, and other relevant parties to establish the facts and identify appropriate resolutions. All findings must be documented accurately, and unresolved matters should be escalated through the appropriate channels.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

Candidates interested in this position should meet the educational requirements and demonstrate the practical abilities needed to work in a warehouse environment.

The requirements listed in the advertisement include:

• A completed Grade 12 certificate or equivalent secondary education.
• Two to three years of warehouse experience preferred.
• A sound understanding of warehouse operations and workplace safety procedures.
• Basic computer literacy and the ability to use inventory management systems.
• Good verbal and written communication skills.
• Strong organisational and time-management abilities.
• Excellent attention to detail when checking and recording stock.
• The ability to work independently and collaboratively with colleagues.
• Physical fitness to perform manual handling and other warehouse-related duties.
• Familiarity with warehouse equipment, including forklifts and pallet jacks.

SKILLS AND PERSONAL ATTRIBUTES

The ideal candidate should be methodical, reliable, and capable of managing stock-related administrative tasks accurately. Good problem-solving skills are important when investigating discrepancies, processing returns, and responding to complaints. The ability to communicate effectively with different stakeholders will also be valuable. Candidates should be comfortable following established procedures, managing documentation, prioritizing tasks, and maintaining professional working relationships. Experience with pharmaceutical inventory or returns processes may be beneficial, although the supplied advertisement does not identify it as a mandatory qualification.

EMPLOYMENT EQUITY AND PRIVACY POLICY

The Shoprite Group is committed to promoting an inclusive workplace that recognizes and values the different talents, backgrounds, perspectives, and abilities of its employees. The company considers employment equity when recruiting both internally and externally.

By submitting an application and providing personal information, candidates consent to the processing of their information by Shoprite Checkers (Pty) Ltd and its subsidiaries and affiliated companies for recruitment purposes. Personal information will be handled in accordance with the company’s stated privacy conditions and applicable South African legislation. Information will be securely destroyed when it is no longer required, unless retention is legally necessary or the applicant has consented to an extended retention period.

APPLY

Before applying, ensure that your personal details, educational qualifications, and employment history are accurate and up to date. Only shortlisted candidates will be contacted. If you do not receive a response within 14 days, you should consider your application unsuccessful. Candidates with suitable warehouse experience, strong administrative abilities, and a commitment to accurate stock management are encouraged to apply.